Bed & Breakfast Management

This course covers what it takes to run a successful bed and breakfast, including facilities, decor and equipment. You will learn about customer service, supplying meals, and the financial management and marketing side of the business. Suitable for anyone planning to set up or improve an existing guesthouse or B&B.

Study Bed And Breakfast Management and start your own B&B or guesthouse. The nature of bed and breakfast management has changed a lot over recent years becoming more “niche” based, whereby guests receive an experience rather than just a room to sleep in and breakfast to eat. Guesthouses and B and Bs do not have the hustle and bustle of hotels. They are able to provide a simpler form of accommodation, catering to smaller numbers of guests, and providing a more informal or even personal interaction between guests and staff/owners. In this course, you'll learn: how to serve guests design principles for inviting spaces safety and risk analysis breakfast timings and how to supplement your income with short-term stays. Useful for B&B startups, AirBNB set ups, and more. COURSE STRUCTURE AND CONTENT Course Duration: 100 hours. Lessons: The course comprises 7 lessons as detailed, below. Introduction to Management & Marketing The Basic Principles of Management. The Four Main Steps in Management. Understanding policies. Marketing. Advertising Facilities and Decor The general layout. The dining area. The food production area. Parking. Telephones. Cleaning. Customer Service Personnel and service. General customer service. Staff recruitment, training and induction. Orders and instruction. Procedures for dealing with orders not carried out correctly. Bedroom service. Equipment Principles of design. Safety risk analysis. Safety audit. Using audit forms and checklists. Signs for communication danger. Toilet and bathrooms facilities. Materials control. Maintenance control. Supplying Meals Breakfast timings. What to serve (continental or full cooked breakfast). Presentation. Dealing with special requirements. Serving other meals and snacks. Dealing with customer complaints. Food Purchasing Effective purchasing. Planning ahead. The role of the purchaser. Select your supplier or use your own goods. Effective bulk buying. Know about following regulations (know the legalities and alcohol licensing). Records and Financial Management Management of guesthouse records. Reservations procedures. Cancellation procedure. The control of accounts. Methods of payment. Safe deposits. Liabilities. Productivity. Financial records management. Insurance. Taxation. Financial control. COURSE AIMS Identify the scope and nature of skills required for successful bed and breakfast or guesthouse management. Discuss the provision and management of facilities and décor in a guesthouse or B and B. Discuss the provision and management of equipment in a guesthouse or B and B. Discuss the provision and management of meals in a guesthouse or B and B. Determine the management of financial and other records in a guesthouse or B and B. Explore various procedures for seeking competitive prices on specified equipment. It Involves More than Just Using a Spare Bedroom Some people look at the spare room in their house and think "Let's open a B&B". There's a lot more to it than that. As soon as you bring paying guests into your home (or any other accommodation), you are exposing yourself to a whole range of legal and financial liabilities which you might not have even considered. In addition, paying guests will usually come with expectations about service, and if you don't meet those expectations, your business prospects can quickly decline. Of course, there are wonderful benefits in operating a B & B, but there are also risks and costs. Like any business do your homework and make sure you have adequate resources, knowledge and skills, before starting. Consider Insurance In some cases, something as simple as having the correct insurance can help a business in times of a crisis. Take a look at the following insurances, and make a note of whether or not they would help protect a company from any of the previous risks above occurring. Insurance requirements may vary between countries, but generally offer the same protection under a different guise. The types of insurance discussed here are just a guide. It would be useful to talk to an insurance advisor to provide information on the types and costs of insurances relevant to your event management business. Public liability This protects you against legal action taken by members of the public (customers) that may arise from your business activities. It covers you against losses if you are sued for negligence and can cover such things as loss of income, medical expenses, disability etc. Claims can be brought against a business by any range of people crossing paths with the business - deliverymen, passers-by, employees, messengers, customers and even, believe it or not, trespassers. Public liability insurance is a must for any B & B. Employer’s liability If people other than family members are employed, you are legally required to take out this insurance. It protects you against claims that may arise from injury or death while at work. Motor insurance You should have at least third-party insurance on all vehicles. But if they are used by employees or volunteers you should be fully insured. Material damage insurance If you rent part or all of a property, insurance for the building may be a part of the contract. This cover should also include stock and equipment against fire, floods, storms, burst pipes etc. If you lease a building for an event, check to make sure that it is fully insured. Property Insurance Fire, storm, tempest etc. - if a building you own (in which you conduct your business) burns down, the value of stock, equipment etc. will be replaced by the insurance company. Product liability This provides cover in the case of the public claiming against you for damages to their property or body. This may occur from goods you supplied, tested or repaired. Loss of profits Your ‘normal’ rate of income will be protected if your business premises become unusable as a result of an uninsured event. Goods in transit Motor vehicle insurance does not usually cover goods held within a vehicle. Goods in transit would protect goods being delivered to customers. Professional indemnity This covers for legal liability for professional errors or omissions which may be made. It also covers your employees. Cancellation and abandonment insurance This applies if for some reason bookings are cancelled or suspended e.g. fire, flood etc. Director’s liability insurance If you are a director of a business you become liable for the people you contract or employ; director’s insurance protects you against litigation associated with proven negligence. HOW THE COURSE WORKS You can start the course at any time. There is an assignment at the end of each lesson to submit to your tutor for marking and feedback. Bed And Breakfast Management is studied by distance learning, so you can study in the comfort of your own home, or wherever you choose. But this doesn't mean you are all alone in your studies. Our highly qualified and friendly tutors are there to help you every step of the way. If you have any questions at all, they are always happy to help. THE ADVANTAGES OF STUDYING WITH ACS You can start the course at any time and study at your own pace. Fit your studies around your own busy lifestyle - we provide full tutor support for all the time you are studying. Study where you want to - online studies offer the flexibility for you to determine where and when you study. If starting a B and B is your dream, then why not get started? Learn all your need to know about Bed And Breakfast Management, studying this course part time around your existing life. Why delay? Enrol today. You can enrol today or get in touch with us now using one of the following methods - By phone (UK) 01384 442752, (International) +44 (0) 1384 442752 or Email at info@acsedu.co.uk or connect with our friendly tutors using our FREE COURSE COUNSELLING SERVICE.