Hotel Management

This course covers how a hotel is organised and run, including staff management and the control systems that keep operations on track. You will study front desk management, building and facility maintenance, activities management and food service. Suitable for those working toward a hotel management role.

Want the opportunity to work anywhere in the world? Resorts, hotels and motels around the world require a large pool of hotel management and hospitality staff. Tourism is a massive industry that provides significant career opportunities. This course will teach you all about managing hotels and sections within a hotel. Hotel management provides and interesting and challenging career where you have the opportunity to stay at the one place or work in a variety of places within or outside your own country This is broad based and basic training course for employment in hospitality, accommodation, hotels, motels or resorts. A popular and substantial starting point for anyone in the hotel industry, at 100 hours duration. COURSE STRUCTURE AND CONTENT There are 8 lessons in this course: Introduction: Scope and Nature of Hotel Management Role of the hotel Industry Classifying different Types of Hotels Accommodation Classification and Rating Schemes (eg. Star system, Scope of Industry Accommodation Products Role of the Accommodation Manager The Client Scale; Size of Establishment Economy of Scale Growth Why Hotels May Wish to Expand Risk Spreading Franchising Hotel Management Semantics Planning Objectives and Goals Types of Plans Policy; types, determination and sources Strategy Organisation of the Hotel Workplace Introduction Organisation of land, labour, capital Nature and Purpose of Organisation Mechanistic View of Organisation Human Relations View of Organisation Systems Approach to Organisation Organisation Structure in Hotels Informal Structure Hotel Organisation; Front Office, Maintenance, Housekeeping, etc. Organising the Housekeeping Department Organising the Maintenance Department Organising the Front Office The Provision of Accommodation Planning Staff Management in Hotels Areas of Management Food and Beverage Management Managing Front Office Operations Housekeeping Management Human Resources Supervision Marketing and Sales Accounting and Finance General Management Quality Leadership & Management Understanding Hospitality Law Charting relationships between people working together Line Relationships Line and Staff Relationships Function or Specialist Relationships Project Organisation Structure Communication and Coordination Staff Management The Personnel Function Objectives of Personnel Management Scope of Personnel Management Leadership Staff Motivation Authority Career Development Control Systems Sources and Storage of Information; internal and external Creating and Maintaining Information What to Measure Interpretation Selectivity Accountability and Controllability Creating Control Systems Maintenance of Control Systems Types of Control Production control Quality control Sales control Labour utilisation control Materials control Maintenance control Financial control Budgeting Setting Standards for Corrective Action Work Study Front Desk Management (Reception) Introduction Front Office Functions Reservation Systems Reservation Procedures Cancelation Procedure No Show procedure Registration of Guests Safe Deposits Control of Accounts Payment Methods Customer Service Customer Satisfaction Dealing with Grievances and Complaints Communication methods and Skills Questioning Skills Communication Barriers Developing Conversation Servicing Rooms and General Cleaning Scope and Nature of Housekeeping Service Equipment Hire or Purchase of Equipment Linen; purchase or hire Advantages and disadvantages of hire Choosing Fabrics Comparing Fabric Qualities Classification of Fabrics; natural and man made Fabric Flammability Linen Room Organisation Linen Room Staff Environmental Considerations in Hotel Management Workplace Health and Safety Advertising Sustainability Building and Facility Maintenance Expertise required Maintenance Scope and Nature Service Agreements; lifts, boilers, electrical, etc. Maintenance Records Daily, Periodic and Preventative Maintenance Frequent Maintenance Problems; Dampness, Faulty Roofs, gutters, downpipes, Wate pipes, Condensation Electrical Problems Safety Furniture Maintenance Maintaining Fittings Managing Maintenance Maintenance Checklists Equipment Cleaning Building Maintenance, general tasks Health and Safety Maintenance Repairs Toilets and Locker Rooms Activities Management Tour desk Gymnasium Events (eg. Weddings, balls etc) In house Services, Recreation Facilities Guest Information Services, Swimming Pools, Spa & Sauna Facilities Activities Management, Tourism Food Service Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc) Kitchen Design & Equipment Service Facilities Food Service Management Food Purchasing Dealing with Complaints Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading. AIMS On successful completion of the course you should be able to do the following: Explain the range of hotels in operation and their management policies Explain management structures and the way in which the workplace is organised. Draw a team of professional staff together to ensure quality delivery of these services requires a tremendous amount of skill and organisation. Understand the complexity of hotel management consider the following areas of management: Explain the importance of maintaining an overall system of control within a hotel Discuss the complexities and management issues relating to front desk operations. Discuss hotel equipment and understanding of linen available Implement facilities management systems Implement and manage an activities service Explain a range of food services offered in the hotel industry WHAT THE COURSE COVERS Here are just some of the things you will be doing: Interview a manager or senior staff at a local hotel to enquire about their set up and structured policies. Find out about the organisational structure of either one department of the hotel, or the whole hotel. Observe how managers give direction/orders/requests to staff. Discuss the procedures which should be followed when creating and maintaining a budgetary control system. Observe and evaluate the Front Desk management of a selected hotel, commenting on the style of communication used, efficiency of the staff and your suggestions for improvement. Discuss room service and room standards (ie cleanliness, etc.) in hotels and other guest accommodation, with three different colleagues or friends to identify areas of concern. Visit a hotel in order to develop a checklist for conducting maintenance inspections. Compare guest services (including fitness and health services) fat two different hotels or chains in the same region Compare the different food services (including range/scope of services, times of service, types of food and beverage, prices, and quality of serviced) at three hotels in the same area. How the payment Options Work You can be either pay fees in one or two parts. If paying in 2 parts, the first part is paid on enrolment, and the second part two months later (You are sent a bill when you enrol). If you pay the full fee on enrolment, we offer a discounted fee (commonly around 8% lower). WHAT NEXT? Register to Study - Go to “It’s Easy to Enrol” box at the top of the page and you can enrol now. or Get Advice – Email us at info@acsedu.co.uk OR Use our FREE COUNSELLING SERVICE to contact a tutor CLICK TO CONTACT US